Privacy Policy
Last updated Applies to the Kachis Bite app and this website
This policy explains what the Kachis Bite app collects about you, why it needs each piece, who else sees it, and how to get it deleted.
The app exists to take a food order and get it to you. Almost everything it knows about you is there because a plate of food cannot reach an address we do not have.
The short version
- We collect your email address so we can send you a receipt and tie you to your order.
- For delivery we collect your phone number and delivery address, because a rider cannot find you without them.
- We use your location only if you let us, only while the app is open, and only to fill in your address and work out the delivery fee. Background location is switched off in the app itself.
- We never see your card details. Payment happens on Paystack’s own secure checkout.
- Your account is just a verified email address or phone number — there is no password to choose and no profile to fill in. There is no advertising, there are no analytics SDKs and no third-party trackers in the app. We do not sell or rent your data to anybody, ever.
- You can ask us to delete your data at any time by emailing contact@kachisbite.com.
The rest of this page is the detail behind those points.
Who we are and what this covers
Kachis Bite (“Kachis Bite”, “we”, “us”) is a kitchen based in Awka, Nigeria. We are the data controller for the personal information described here — that means we decide what is collected and why, and we are the ones you hold responsible for it.
This policy covers:
- the Kachis Bite mobile app for iOS and Android; and
- this website, which exists only to announce the app and publish these policies.
You can reach us about anything in this policy at contact@kachisbite.com.
What we collect, and why
We ask for the least we can and still get you your food. Browsing the menu needs nothing at all — you only sign in when you are ready to pay, and signing in means confirming a code we send to your email address or phone number. There is no password and no profile to fill in.
| What | When | Why we need it |
|---|---|---|
| Email address or phone number | When you sign in, before your first order | Whichever one you choose is your account. We send a one-time code to it to confirm it is yours, we use it to find your order if you contact us, and Paystack requires an email address in order to process a payment and to send you its own payment confirmation. Your receipt itself lives in the app, under Orders. |
| Phone number | When you save a delivery address | So the rider can call you when they arrive, and so we can reach you if there is a problem with the order. |
| Delivery address | Delivery orders only | House number, street, landmark and any instructions you add (“leave at the gate”). Used to deliver the order and to calculate the delivery fee and arrival time. |
| Approximate or precise location | Only if you grant permission | To centre the address search near you and to pin your exact drop-off point. See how we use your location below. |
| Name, table number and phone number | Eat-in orders only | So the kitchen knows which table to bring the plate to, and can call you if there is a question about the order. We ask for the name you want called out, not your legal name. |
| Order details | Every order | What you ordered, the portions, quantities and prices, the fees, the distance from the kitchen and the estimated arrival time. This is your receipt and our record of the sale. |
| Push notification token | Only if you allow notifications | An anonymous device token issued by Expo and Apple or Google. We use it to tell you when your order is confirmed, being prepared and on its way — nothing else. Turn notifications off in your phone’s settings and the token stops working; it is deleted with your account. |
| Payment reference | Every paid order | The reference Paystack gives us, the method used (card, bank transfer or USSD) and the time it was paid — enough to confirm payment and to refund you. Not your card number. |
What we do not ask for: no password, no date of birth, no government ID, no contacts, no photos, no microphone or camera access, and no social media login.
How the app uses your location
Location is optional. If you decline the permission, the app still works — you type your address instead, and everything else behaves normally.
If you do grant it:
- Only while you are using the app. The app requests foreground location only. Background location access is explicitly blocked in the app’s own configuration, so it cannot track you when it is closed or minimised — not by mistake, and not by a future change we forget to tell you about.
- Only for addresses and fees. Your coordinates are used to suggest nearby addresses, to place your delivery pin, and to measure the distance from our kitchen so the app can quote the delivery fee and arrival time. Delivery is priced by distance and capped at 20 km, which is the only reason we need to know how far away you are.
- We do not keep a location history. We store the drop-off coordinates attached to an order so the rider can find it. We do not log where you are at other times, and we do not build a movement profile.
You can withdraw the permission at any time in your phone’s settings, under the Kachis Bite app.
Payments and card details
Payments are processed by Paystack, a licensed Nigerian payment processor. When you pay, the app opens Paystack’s own secure checkout page. You enter your card or bank details on Paystack’s page, not ours.
We never receive, see or store your card number, CVV, PIN or bank login. What comes back to us is a payment reference, the method used and whether it succeeded.
Paystack handles your payment details under its own privacy policy, at paystack.com/terms/privacy-policy.
What stays on your phone
A good deal of what the app remembers never leaves your device. Stored locally, in the app’s own storage, are:
- your cart;
- your favourites;
- the delivery addresses you have saved; and
- a local copy of your recent orders, so the list loads instantly.
We cannot read any of this. It is deleted when you clear the app’s data or uninstall the app — although orders you have already placed still exist on our side as sales records, which is what the deletion section is for.
What the app does not do
Worth stating plainly, because a lot of food apps do the opposite:
- No advertising. The app shows no ads and contains no advertising or attribution SDK.
- No analytics or tracking SDKs. We do not embed third-party analytics, session recording or crash-reporting libraries, and we do not use your advertising ID.
- No cross-app or cross-site tracking. We do not follow you anywhere else, and this website sets no cookies and runs no third-party scripts.
- No profiling and no automated decisions that produce legal or similarly significant effects for you.
- No marketing email unless you ask for it. Your email is used for your receipt and order updates.
Our legal basis for using it
Under the Nigeria Data Protection Act 2023, we rely on the following grounds:
- Performance of a contract — your email, order details, phone number and delivery address. We cannot make and deliver your order without them.
- Consent — your device location, which you give through the operating system permission prompt and can withdraw at any time.
- Legal obligation — keeping records of sales for accounting and tax purposes.
- Legitimate interests — keeping the service secure, preventing fraudulent orders and defending legal claims, balanced against your rights.
How long we keep it
- Order records — kept for as long as we need them to complete the order, handle refunds and disputes, and meet our accounting and tax obligations under Nigerian law.
- Location coordinates attached to an order — kept with that order record; we keep no separate location log.
- Emails you send us — kept for as long as needed to deal with your question, and then deleted.
- Unpaid orders — an order you start but never pay for is deleted automatically after 20 minutes.
- Notifications and push tokens — until you delete the notification, sign out of the device, or delete your account.
- Everything stored on your phone — for as long as you keep the app installed. It goes when you clear the app’s data.
When a retention period ends, or when you ask us to erase your data and no legal obligation requires us to keep it, we delete it. Deleting your account removes all of the above immediately — see deleting your data.
Your rights
Under the Nigeria Data Protection Act 2023 you have the right to:
- ask what we hold about you and get a copy of it;
- have mistakes corrected;
- have your data deleted, where we have no overriding legal reason to keep it;
- restrict or object to how we use it;
- receive your data in a portable format;
- withdraw consent — for example, by turning off the location permission — without affecting anything we did before you withdrew it; and
- complain to the Nigeria Data Protection Commission if you think we have handled your data badly.
To exercise any of these, email contact@kachisbite.com. We will respond within 30 days. There is no charge, and we will not ask you to create an account to make a request.
Deleting your data
In the app, in a few seconds
Open the Account tab, scroll to the bottom and tap Delete my account. Your profile, saved addresses, order history, notifications and push tokens are deleted straight away. We keep no archived copy and there is no waiting period.
The one case where this is refused is an order that is in progress — paid, being prepared, or out for delivery — because a rider may be on the way to you with it. The app says so rather than failing silently, and deletion works as soon as the order arrives. The full rules are on the account deletion page.
On your phone
Uninstalling the app, or clearing its data in your phone’s settings, removes your cart, favourites and local caches from the device immediately. This does not delete your account — use the button above for that.
If you can no longer sign in
Email contact@kachisbite.com with the subject “Delete my data”, from the email address you used to order or quoting the phone number. We will confirm receipt and finish within 30 days, usually much sooner.
How we protect it
- Everything the app sends travels over an encrypted HTTPS connection.
- Order records are not publicly readable. Our database denies the app direct access to the orders table outright; an order can only be read back with its own unguessable reference, which is shown only to the person who placed it.
- The app cannot set its own prices. Every order is priced by our server from the live menu, so a tampered app cannot pay less than the menu price.
- Our payment provider’s secret keys live only on the server and are never shipped inside the app.
No system is perfectly secure, but if a breach ever affects your personal data we will notify you and the Nigeria Data Protection Commission as the law requires.
Children
The Kachis Bite app is meant for adults — you need a payment method to use it — and it is not directed at children. We do not knowingly collect personal information from anyone under 18.
If you believe a child has given us their information, email contact@kachisbite.com and we will delete it.
Changes to this policy
If we change what we collect or what we do with it, we will update this page and change the “last updated” date at the top. Material changes will also be flagged in the app before they take effect.
This page is the current version. We do not quietly edit it — the date at the top always tells you when it last moved.
Contact us
Questions, requests or complaints about your data all go to the same place:
- Email: contact@kachisbite.com
- Phone: +2348075966715
- Address: Kachis Bite, Awka, Nigeria
If you are not satisfied with how we have handled your request, you can complain to the Nigeria Data Protection Commission.