Deleting Your Data

When you request deletion, we remove or anonymise everything attached to your account:

• your profile (name, email, phone number);
• all saved delivery addresses;
• your complete order history;
• any notifications and messaging data; and
• all your account data on our servers.

Data stored locally on your phone (your cart, favourites, local address cache) is deleted when you clear the app’s data or uninstall it — we have no access to that, and deleting your account does not affect it.

For accounting, tax compliance, and fraud prevention, we keep a minimal record of completed sales — the transaction amount, date, and payment method — for no more than 15 months. This record is retained to reconcile with payment processors and satisfy Nigerian tax obligations.

This retained record contains no personal details (no name, email, phone, address or order contents)— only the fact that a sale occurred, for how much, and when. We do not use it to contact you or identify you; it exists only for accounting.

We cannot delete your account if an order is currently in progress. This protects both of us:

• An order in progress means it is paid, being prepared, ready, or out for delivery. Your address and phone number are active — a rider needs them to complete the delivery.
• Deleting your account mid-delivery would mean we cannot contact you if the rider gets lost or needs directions, and we cannot show you the receipt or track link afterwards.

What to do: wait for the order to be marked completed, or email orders@kachisbite.com to cancel it. Once the order is complete or cancelled, deletion will proceed immediately.

If you start an order but do not complete payment, your draft is kept for approximately 25 minutes — this is a temporary buffer so you can come back to complete it, or for us to troubleshoot if the payment failed.

After ~25 minutes of inactivity, incomplete checkouts are automatically discarded. You do not need to delete them yourself.

Email contact@kachisbite.com with the subject line "Delete my account".

Include:

• the email address associated with your account;
• confirmation that any in-progress orders have been completed or cancelled; and
• optional: a few words on why you are deleting, so we can improve.

We will respond to confirm receipt and complete the deletion within 30 days. There is no charge. Once the deletion is complete, you will receive a final confirmation email.

Your payment information is held by Paystack, not by us. Paystack’s privacy policy is at paystack.com/terms/privacy-policy. You can request deletion from Paystack separately if you wish.

Address lookups you performed may have been sent to Google Maps Platform. Your request to us does not affect Google’s copy; you can manage Google’s data through your Google Account privacy settings.

If you have questions about deletion or your account, email contact@kachisbite.com or call +2348134219365 on WhatsApp.