Deleting Your Data

When you request deletion, we remove or anonymise everything attached to your account:

• your profile (name, email, phone number);
• all saved delivery addresses;
• your complete order history;
• any notifications and messaging data; and
• all your account data on our servers.

Data stored locally on your phone (your cart, favourites, local address cache) is deleted when you clear the app’s data or uninstall it — we have no access to that, and deleting your account does not affect it.

Nothing of yours stays in our database. Deleting your account removes your profile, saved addresses, order history, order items, notifications and push tokens in one operation. There is no archived copy, no “soft delete” flag, and no retention period to wait out.

Paystack, who processes the payment, keeps its own record of each transaction under its licence as a payment processor — we cannot delete that for you, and it is covered in data held by third parties below.

We cannot delete your account if an order is currently in progress. This protects both of us:

• An order in progress means it is paid, being prepared, ready, or out for delivery. Your address and phone number are active — a rider needs them to complete the delivery.
• Deleting your account mid-delivery would mean we cannot contact you if the rider gets lost or needs directions, and we cannot show you the receipt or track link afterwards.

What to do: wait for the order to arrive. If it is still awaiting payment you can cancel it yourself from the Orders tab in the app, or simply leave it — unpaid orders clear themselves within about 25 minutes. For an order you have already paid for, email orders@kachisbite.com. Once nothing is in progress, deletion goes through immediately.

If you start an order but do not complete payment, your draft is kept for 20 minutes — a temporary buffer so you can come back and finish paying, or so we can troubleshoot if the payment failed.

After that it is discarded automatically. The sweep runs every few minutes, so in practice an abandoned checkout disappears within 25 minutes at the latest. You do not need to delete it yourself.

In the app, which is the fastest way. Open the Account tab, scroll to the bottom and tap Delete my account. You will be asked to confirm, and the deletion happens immediately — there is no queue and no waiting period. You do not need to contact us first.

By email, if you can no longer sign in. Write to contact@kachisbite.com with the subject line "Delete my account" and include the email address or phone number your account uses, so we can find it. We will confirm receipt and complete the deletion within 30 days, usually far sooner.

There is no charge either way. If you have an order in progress the app will tell you so instead of deleting — see when deletion is refused.

Your payment information is held by Paystack, not by us. Paystack’s privacy policy is at paystack.com/terms/privacy-policy. You can request deletion from Paystack separately if you wish.

Address lookups you performed may have been sent to Google Maps Platform. Your request to us does not affect Google’s copy; you can manage Google’s data through your Google Account privacy settings.

If you have questions about deletion or your account, email contact@kachisbite.com or call +2348075966715 on WhatsApp.